Age

Sex

Region of Residence --- Please select your region --- National Capital Region Cordillera Administrative Region Region 1 - Ilocos Region Region 2 - Cagayan Valley Region 3 - Central Luzon Region 4A - Calabarzon Region 4B - Mimaropa Region 5 - Bicol Region Region 6 - Western Visayas Region 7 - Central Visayas Region 8 - Eastern Visayas Region 9 - Zamboanga Peninsula Region 10 - Northern Mindanao Region 11 - Davao Region Region 12 - Soccksargen Region 13 - Caraga BARMM - Bangsamoro Autonomous Region in Muslim Mindanao

Client Type --- Please select one --- Citizen Business Government (Employee or another agency)

Agency Visited

Service Availed --- Please select one --- ORD-1 - Courtesy Visit with RD/Consultation GD-1 - Conduct of Geohazard Identification Survey GD-2 - Review of Engineering Geological and Geohazard Assessment Report (EGGAR) GD-3 - Conduct of Megascopic Analysis GD-4 - Conduct of Geohazard Assessment of Proposed Sanitary Landfill Site GD-5 - Conduct of Geohazard Assessment for Sand and Gravel Project GD-6 - Geohazard Certification GD-7 - Request for Geohazard Map MSESDD-1 - Inspection of mechanical/electrical installations MSESDD-2 - Issuance of Authority to Install Electrical/Mechanical Equipment MSESDD-3 - Issuance of Permit to Operate Electrical/Mechanical Equipment MSESDD-4 - Processing and evaluation of Applications for Temporary/Permanent Safety Engineer’s/Inspector’s Permit MSESDD-5 - Processing and evaluation of applications for renewal for Temporary/Permanent Safety Engineer’s/Inspector’s Permit MSESDD-6 - Processing and endorsement of Applications for Purchaser’s License MSESDD-7 - Processing and endorsement of Applications for License to Purchase or Move Explosives MSESDD-8 - Processing and endorsement of Application for Blaster’s Foreman License MSESDD-9 - Evaluation and approval of Safety and Health Programs MSESDD-10 - Investigation of complaints/incidents relating to mine safety and health MSESDD-11 - Preliminary evaluation of Environmental Protection and Enhancement Programs/Final Mine Rehabilitation and Decommissioning Plans MSESDD-12 - Preliminary evaluation of Annual Environmental Protection and Enhancement Programs MSESDD-13 - Processing and issuance of Authority to Withdraw Mine Rehabilitation Fund MSESDD-14 - Investigation of complaints/incidents relating to mine environmental management MSESDD-15 - Evaluation and approval of 5-Year Social Development and Management Programs MSESDD-16 - Evaluation and approval of Annual Social Development and Management Programs MSESDD-17 - Evaluation and approval of Community Development Programs MSESDD-18 - Evaluation and approval of Community Development and Management Programs MSESDD-19 - Investigation of complaints/incidents relating to the implementation social development programs MSESDD-20 - Processing and issuance of Certificate of Environmental Management and Community Relations Record (CEMCRR) MSESDD-21 - Processing and issuance of Certificate of Exemption in lieu of Certificate of Environmental Management and Community Relations Record (CEMCRR) MSESDD-22 - Capacity building on mineral resources and geosciences development through lectures/training for LGUs and other stakeholders MMD-1 - Processing of Petition/Request for the Declaration as Minahang Bayan for Initial Evaluation Clearance (IEC) MMD-2 - Processing of Petition/Request for the Declaration as Minahang Bayan for Final Evaluation Clearance (FEC) MMD-3 - Processing of Exploration Permit Application MMD-4 - Processing of Ore Transport Permit Application MMD-5 - Processing of Mineral Ore Export Permit Application MMD-6 - Processing of Application for Accreditation as Dealer, Trader or Retailer of Minerals/Mineral Products and or By-Products (New/Renewal) MMD-7 - Processing of ISAG Permit Application (New/Renewal) MMD-8 - Processing of Application for MGB-X Deputized Geodetic Engineer (New/Renewal) MMD-9 - Request for Certificate of Posting/Notice of Application MMD-10 - Request for Issuance of Delivery Receipts/Endorsement MMD-11 - Request for Area Status/Clearance MMD-12 - Application for Disposition of Residual Stockpile MMD-13 - Request for Tenement Map MMD-14 - Deputation Training for Mining Enforcement Officers MMD-15 - TSHES Audit/Monitoring FAD-1 - Payment FAD-2 - Processing of Certified True Copy of Documents/Request for Copy of Documents MMD-16 - Ore Sample Transport Certificate MMD-17 - Application for Mineral Processing Permit

CC1: Do you know about the Citizen's Charter (document of an agency's services and requirements)?

CC2: If Yes to the previous question, did you see this office's Citizen's Charter?

CC3: If Yes to the previous question, did you use the Citizen's Charter as a guide for the service/s you availed?

SQD2: The office accurately informed and followed the transaction's requirements and steps (Reliability)

SQD3: My online transaction (including steps and payment) was simple and convenient (Access and Facilities)

SQD4: I easily found information about my transaction from thee office or its website (Communication)

SQD5: I paid an acceptable amount of fees for my transaction (Costs)

SQD6: I am confident my online transaction was secure (Integrity)

SQD7: The office's online support was available, or (if asked questions) online support was quick to respond (Assurance) staff, and (if asked for help) the staff was helpful.

SQD8: I got what I needed from the government office (Outcome)

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